Terms and Conditions
The purpose of these Terms and Conditions of Sales is to set out the rights and obligations of both parties exclusively because of the relationship they initiate on the internet, with respect to any and all online sales of jewelry offered on this site.
PRODUCT AVAILABILITY AND AUTHENTICITY
SUSANNA GALANIS jewelry are available for purchase online. Due to the “limited in production” for exclusivity purposes, the jewelry featured are subject to availability, we reserve the right to limit the quanity of products we supply; supply only part of an order or divide the order. We will inform you if any of the above changes or occurs. Delivery time is 1-3 weeks.
We guarantee the authenticity of all products purchased through SUSANNA GALANIS online.
SUSANNA GALANIS jewelry is crafted by hand in New York city with the highest quality materials, design and workmanship. They are “limited in availability’ and they are considered to be “works of art.” The materials used are either “vintage” or, “vintage inspired” and all the stones are semi-precious.
The products are intended for personal use by the user, and not intended for the latter’s personal use.
Prices displayed on the SUSANNA GALANIS website are quoted in USA dollars and are applicable to taxes. While we try to ensure that all prices and exchange rates on our website are accurate, errors may ocur. If we discover an error in the sales transaction, we will give you the option of reconfirming your order at the correct price or cancelling it.
The prices are not comprehensive of shipping charges in international shipping. The user being informed thereof upon final confirmation of the order. Shipping within the USA is free of charge.
CHANGES AND CANCELLATIONS
If you wish to change or modify your order, please send an e-mail as soon as possible to: firstname.lastname@example.org We will make every effort to accommodate your request. However, please note that orders are processed as quickly as possible and that once an order has been submitted, we cannot guarantee the purchase can be cancelled or modified.
All shipping is done by UPS. A shipping confirmation will be emailed to you as soon as your purchase has been shipped, which will alow you to track the status of your shippment. In addition, we will email a delivery confirmation once we receive notification from UPS that your purchase has been delivered. If you are not completely satisfied or if there is any discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to;
Shipping charges are as follows:
Orders under $150 = $9.95 shipping
Orders over $150 = Free shipping
International Orders = $49.95 shipping
GUARANTEES: RETURNS AND EXCHANGES
The client has the right to return the purchase at any time up to the end of 15 days after she/he receives the product.
Returns/exchanges will be processed within 7 days of receipt.
For online purchases, SUSANNA GALANIS will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales invoice. Please note that we cannot accept merchandise that has beeb worn, labels removed, used, altered or damaged.
Easy-to-follow instructions for returning/exchanging merchandise are included with each shippment.
The full amount of the return will be credited to the original credit card used immediatelly. Please note that shipping costs will not be subject (in the case of international purchases) to refunds unless an error was made by SUSANNA GALANIS in the original shippment.
We recommend that you ship merchandise via UPS or insured parce post for tracking prposes and that you request adequate insurance to cover the purchase price of the shippment. SUSANNA GALANIS will not assume responsibility for reinbursement or compensation in the event that the return/exchange packages are lost, stolen, or mishandled.
Products in need of repair may be mailed to the appropriate address below:
12 West 57t Street Suite 1004d New York, NY 10019 – USA